Staying home, and safe.
COVID-19 is impacting everybody worldwide, and we recognize that these are unprecedented times. Our focus is to ensure we provide a safe, easy to use watch repair service, for both customers and employees.
Repairs By Post wants to reassure you, and we are here to help with any questions you have. You can reach our watch repair technicians, and experts - Check out our contact page to learn more.
Shipping impact, self isolating.
The safety of our customers, team, and suppliers come first. Repairs By Post are adhering to social distancing guidelines and safety measures; This may mean our service may take a little longer than usual.
Many of our customers may be in self-isolation. To help these customers, we have partnered with https://send.royalmail.com/collect to provide a door-to-door watch repair service. If you want to use our safe, stay at home postal service, you can contact our team for help.
Your questions answered
We understand you may have many questions about COVID-19 and what impact it has on our online watch repair service. Our Managing Director Johnathan Goldstone has compiled a list below.
Is Repairs By Post still operating?
Yes, we are still operating, receiving, and shipping repairs.
Is it still safe to send my watch for repair to Repairs By Post?
The UK government is requesting you limit all non-essential travel and shopping and make use of online shopping and delivery. We are operating a safe door-to-door repair service. If you are concerned about the safety of receiving a parcel in your home, the World Health Organization has more info on the topic here https://www.who.int/news-room/q-a-detail/q-a-coronaviruses.
I'm self-isolating, how do I ship my repair?
No problem. We have partnered with the Royal Mail to provide a fast door-to-door collection service. Read our easy to follow instructions:
https://www.repairsbypost.com/information/how-do-I-use-the-royal-mail-collect-from-home-service
Will I still be able to talk to an expert watch technician?
Yes. You can contact our team by email or phone; you can find many ways to contact us on our contact page.
What advice do you give customers wishing to repair their watch online?
Watch repairs online is simple and straightforward, right now, far safer than visiting a high street watch repair shop. When you repair your watch online with Repairs By Post, rest-assured your watch will be handled by a qualified expert and, more often than not, the manufacture. We use certified parts and batteries and give non-biased advice and help to ensure you don't overspend.
Should I wait to get my watch repaired?
No. We are operating as usual, so it is fine to carry out your watch repair now. You may even have some spare time or want something to do.
Is your watch repair lab open as usual?
We are currently open and not experiencing any dramatic delays. If anything changes, we will let you know.
Are you still providing a door to door service?
Yes we are, we have also partnered with https://send.royalmail.com/collect to make this even easier (see below for details).
Are there any changes to your delivery service?
If you can get out to your local post office, you can use our insured free-post service.
For customers who are self-isolating, we have partnered with the Royal Mail — you can learn how to use this safe, door-to-door collection service here:
https://www.repairsbypost.com/information/how-do-I-use-the-royal-mail-collect-from-home-service
Are there any heath risks with getting my watch repaired by post?
No. Public Health England advises there is no risk contracting COVID-19 from parcels sent in the post with Royal Mail. You can read Royal Mail’s updated advice here.
Can I still get my watch repaired at the High Street?
No. The latest update from the UK government means that high-street shops, jewelers, and repair centers are closed.
Do you recommend taking extra steps to wipe down, clean my watch before I send it in?
All our inbound parcels are sanitized, and watches go through a vigorous cleaning process, which we have increased during the COVID-19 outbreak.
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